Diff’rent Roles for Diff’rent Folks

“The world don’t move to the beat of just one drum. What might be right for you, may not be right for some. It takes different strokes to move the world.” That quote is take from the theme song to Diff’rent Strokes.  Although including this snippet unfortunately reveals something about …

I don’t want to grow up

I just came across an article on Mashable today titled “Experts Agree: Gen Y Will Not Grow Out of Social Networking“. In summary, Pew conducted a survey of Internet experts as part of its “Future of the Internet” study, and 67% of those experts agreed with the below statement stating …

What is Social Commerce?

When I first became interested in the subject in 2008, I was struck by the feeling that most of what was described as “social commerce” really wasn’t very social at all. It was mostly based on product reviews, which while useful, provided little more than the “wisdom of strangers”. It …

What is Social CRM?

Lots of people are talking about Social CRM, and almost everyone has their own definition. I really don’t want invent yet another definition, but I do think that even the best definitions need a little explanation. I’ve been using Paul Greenberg’s definition, which I discovered via Jeremiah Owyang which defines …

How a True 2.0 Intranet Can Transform a Company and HR: My Experience

The biggest congregation for HR professionals, SHRM is right around the corner. I was an exhibitor for BroadVision at last year’s show, and although I won’t be able to attend this year, I noticed that a lot of communication and advertising about the event is taking place in the social …

Please insult our customers here

I was at the HR Software Show in London for two days last week, and one of the topics I was talking about was employee misuse of social media, something that HR professionals are rightly concerned about. Research by Proofpoint last year showed that 8% of US companies had fired …

The Enterprise 2.0 Community meets in Milan

On June 9th and 10th, Milan has become the Enterprise 2.0 capital of the world. More than a thousand delegates have attended what many consider the most important Enterprise 2.0 gathering after the Boston E2.0 Conference. Both conferences share many of the keynote speakers and although the Conference in Milan …