Who is the Hero in Charlene Li’s New Book?

Charlene Li’s latest book challenges executives to ask one big question … and many other little ones [NOTE:  Charlene Li discusses her book at the kick-off of BroadVision’s new speaker and social-networking series, Clearvale SecondFloor, August 18] I am not a big fan of business books — at least those …

MADMEN & MIDDLEMEN

Why Agencies May Accelerate the Mainstream Development of the Virtual Business World Over the past few months, I’ve written extensively about the inevitable trend toward virtualization. And by that I do not mean the virtualization of hardware – the domain of companies like VMware, my alma mater – but rather …

Email Overload? Forget the Junkie, Consider the “Pusher”

Because of the topic — and because I am so busy — I will make this post brief. There’s an interesting article in Information Week, citing a study that shows that people feel overwhelmed when they have more than 50 emails in their in-box. This used to be a problem …

Not just Enterprise++

There’s an old programming joke about what “C++” actually means in the C++ language. It means “increment C, but use the original value”. What makes this funny (well, as funny as a programming joke can be) is that this was exactly the way many people used C++ – just like …

The Edge is *Inside*: Why Enterprise 2.0 Rules

Ever since I joined the company, I’ve been finding myself answering the same question over and over. “Why did you go inside?” Depending on who’s asking the question, it can mean, “why are you giving up consulting, and going inside a company”? Or it could mean, “why are you going …

The State of ESN in Europe: Mobile Telecoms

Mobile Telecoms around the world are pressured by new big players like Google and Apple who have changed forever the business model in the mobile consumer market. There is no doubt that charging consumer for data traffic, sms and minutes, is not going to be a sustainable business for years …

Using Web 2.0 To Improve Documentation

In an article published last year titled Convergence Technical Communication: Strategies for Incorporating Web 2.0, Nicky Bleiel discussed techniques for using Web 2.0 to help make the user experience a better one. The topic of wanting users to have a positive experience is not a new one for technical communicators. …